Awarding an ISO certification to any organization is a matter of international recognition provided in the respective field or standard. If a recognition given for the quality management or service of the organization, it is in itself a great recognition for the organization. And, this will lead to gain customer trust and interest in the respective business vertical. A certifying body which is responsible for audit of the quality of the different business standard within the organization across the globe offers a satisfactory evaluation of the business and presents it in front of public.
The implementation of the standard offers several benefits to the organization in which include customer retention, brand reputation, operation efficiency, improved relation, flexibility in the system. It also includes continual improvement of the service for the customer comfort and satisfaction. The customer complaint handling system is an analytical process where the business personnel have to listen, understand and deduce the solution for each and every problem in a different way. As, every problem is different, and every problem need to be handled with precision and care so that the customer will be satisfied, and organization reputation will remain maintained.